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Posted: Friday, November 17, 2017 11:09 AM

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About the Job

Job Description

Job #: 793803

Apex Systems, the nation’s 2nd largest Information Technology staffing firm, has an opportunity for a Operations Tech II to work for a large Telecom company in Leesburg, FL. This is a contract position with an opportunity to go perm in 6 months. This will be an Operations Tech that will be joining an existing team but will need to be able to work on his/her own and take ownership of the project..

Applicants must have an Associate Degree in Telecommunications, or 3 years of relevant experience. If interested in this position or any other development opportunities in the greater Central Florida area, send a resume to Thomas Rogers, Lead Infrastructure Recruiter in Apex’s Orlando Office- trogers@apexsystemsinc.com

Candidates must be direct w2 – no c2c or third-party resumes accepted.

Operations Tech 2 – Transport Provisioning

  • Performs equipment and facility provisioning in the optical transport network.
  • Interfaces with internal and external customers to build and turn up new facilities, augment existing network equipment in coordination with field operations, tech support and other work groups.
  • Must understand complex transport network topology and supported signal formats including; Timing systems, SONET, DWDM, CWDM, ROADM, DS3, OTn, and Ethernet.
  • Able to follow MOPs, anticipate problems, and take corrective action proactively.
  • Understands and researches technical issues through vendor documentation.
  • Works with minimal supervision in NOC environment, sometimes for activities scheduled outside of normal business hours.
  • Communicates effectively with peers, off-net providers and customers
  • Thoroughly document order activity.
  • Propose and implement solutions to identified problems.
  • Work with next level support to resolve network and equipment related issues.
  • Analyze, diagnose, sectionalize, isolate, and resolve alarms and conditions associated with turn up activities.
  • Communicate with internal customers and supporting groups, ASP, CDP, National, etc.
  • Manage and guide network augmentation and circuit roll activity
  • Provide direct support to technicians in provisioning activities associated with new service turn up and existing service augmentation.
  • Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
  • Provide assistance to peers and participate in ongoing group process improvement activities
  • Provide follow up and completion of service order activity
  • Provide direct training to technicians and participate in ongoing Provisioning process improvement activities.
  • Works in 8AM- 5PM M-F call center environment with occasional requirements to support projects and customer rearrange activities during the maintenance window.

Basic Qualifications:

  • Associate Degree in Telecommunications in a related field or equivalent work experience (Typically 3 years of relevant experience)
  • Understanding of Transport hierarchy, configurations and platforms
  • Experience in test and turn up of, Transport, ROADM, DWDM, CWDM products and supported services
  • Perform advanced to complex activities to meet customer expectations and company driven performance objectives.
  • Strong communication skills and ability to direct service deployment activities
  • Remote equipment provisioning and troubleshooting experience
  • Ability to identify expected alarms associated with turn up activity, and resolve unexpected alarm conditions as they arise.
  • Adept at understanding circuit designs, network topology, and associated protection schemes

Preferred Qualifications:

  • 3 + years experience in a Call Center, Surveillance Center, Provisioning Center, Network Operations Center, Engineering, Technical Support or as a Field Technician working with transport platforms and/or digital loop carrier (DLC) or similar pair gain platforms
  • Provisioning and troubleshooting DS3 through OC192 level circuits
  • SONET and SDH equipment functionality
  • DWDM equipment functionality
  • Fiber optics
  • Synchronization / Timing
  • SONET Protection Switching Schemes

*Candidates must be able to pass a background and drug test

Qualified candidates will be contacted back within 3 business days however due to the amount of applications received only qualified candidates will be followed up with.



• Location: Leesburg, FL, Ocala

• Post ID: 19349492 northflorida
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