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Posted: Friday, December 1, 2017 11:05 AM


About the Job

Job Description

Job #: 793803

Apex Systems, the nation’s 2nd largest Information Technology staffing firm, has an opportunity for a Operations Tech II to work for a large Telecom company in Leesburg, FL. This is a contract position with an opportunity to go perm in 6 months. This will be an Operations Tech that will be joining an existing team but will need to be able to work on his/her own and take ownership of the project..

Applicants must have an Associate Degree in Telecommunications, or 3 years of relevant experience. If interested in this position or any other development opportunities in the greater Central Florida area, send a resume to Thomas Rogers, Lead Infrastructure Recruiter in Apex’s Orlando Office-

Candidates must be direct w2 – no c2c or third-party resumes accepted.

Operations Tech 2 – Transport Provisioning

  • Performs equipment and facility provisioning in the optical transport network.
  • Interfaces with internal and external customers to build and turn up new facilities, augment existing network equipment in coordination with field operations, tech support and other work groups.
  • Must understand complex transport network topology and supported signal formats including; Timing systems, SONET, DWDM, CWDM, ROADM, DS3, OTn, and Ethernet.
  • Able to follow MOPs, anticipate problems, and take corrective action proactively.
  • Understands and researches technical issues through vendor documentation.
  • Works with minimal supervision in NOC environment, sometimes for activities scheduled outside of normal business hours.
  • Communicates effectively with peers, off-net providers and customers
  • Thoroughly document order activity.
  • Propose and implement solutions to identified problems.
  • Work with next level support to resolve network and equipment related issues.
  • Analyze, diagnose, sectionalize, isolate, and resolve alarms and conditions associated with turn up activities.
  • Communicate with internal customers and supporting groups, ASP, CDP, National, etc.
  • Manage and guide network augmentation and circuit roll activity
  • Provide direct support to technicians in provisioning activities associated with new service turn up and existing service augmentation.
  • Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
  • Provide assistance to peers and participate in ongoing group process improvement activities
  • Provide follow up and completion of service order activity
  • Provide direct training to technicians and participate in ongoing Provisioning process improvement activities.
  • Works in 8AM- 5PM M-F call center environment with occasional requirements to support projects and customer rearrange activities during the maintenance window.

Basic Qualifications:

  • Associate Degree in Telecommunications in a related field or equivalent work experience (Typically 3 years of relevant experience)
  • Understanding of Transport hierarchy, configurations and platforms
  • Experience in test and turn up of, Transport, ROADM, DWDM, CWDM products and supported services
  • Perform advanced to complex activities to meet customer expectations and company driven performance objectives.
  • Strong communication skills and ability to direct service deployment activities
  • Remote equipment provisioning and troubleshooting experience
  • Ability to identify expected alarms associated with turn up activity, and resolve unexpected alarm conditions as they arise.
  • Adept at understanding circuit designs, network topology, and associated protection schemes

Preferred Qualifications:

  • 3 + years experience in a Call Center, Surveillance Center, Provisioning Center, Network Operations Center, Engineering, Technical Support or as a Field Technician working with transport platforms and/or digital loop carrier (DLC) or similar pair gain platforms
  • Provisioning and troubleshooting DS3 through OC192 level circuits
  • SONET and SDH equipment functionality
  • DWDM equipment functionality
  • Fiber optics
  • Synchronization / Timing
  • SONET Protection Switching Schemes

*Candidates must be able to pass a background and drug test

Qualified candidates will be contacted back within 3 business days however due to the amount of applications received only qualified candidates will be followed up with.

• Location: Leesburg, FL, Ocala

• Post ID: 19349492 northflorida is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018